Instructional Technology Assistance

Quick Fixes and Frequently Asked Questions:

Having issues with your student’s laptop?  Here are some quick fix guides for some common problems:

Software Issues

Clearing your Browser Cache

Changing your Zoom name BEFORE a Meeting

• Uploading a file to Canvas
• Introduction to APEX
• Remote Learning Tips for Students
• Using Browser Tools for Read Aloud
• Using Canvas Scheduler – Student Guide
• Checking Chrome Sync Status
• Checking OneDrive Sync Status

Device Issues:

• Cant Hear Video
• Microphone Fix

Adobe Acrobat Issues

• Reinstalling Adobe Acrobat
• Setting Adobe Reader as your Default
• To Download and work on a PDF

Canvas for Parents

Canvas Parent Only Log-in Website:  https://ortn.instructure.com/login/ldap
Click here for a brief video introduction to Canvas.

How to add more students to your Canvas Parent Account:

1. Log in to Canvas as a Parent at https://ortn.instructure.com/login/ldap.
2. Go to Account (at the top left), then select Settings.
3. Find Observing in the menu on the left.
4. Enter the Observer Pairing Code for the student you wish to add.
5. Click the blue +Student button.
6. The student’s name should appear in the list below.

Here is a tutorial video to demonstrate this process:  Tutorial Video Link
If you have any questions about this process, please email bjfowler@ortn.edu.

Canvas Parent Instructions
In this link you will find information on downloading the Canvas Parent mobile app from the iOS or Android/Google Play app stores.
Parents will create a new account by selecting Oak Ridge Schools – Parent at the school district.
Enter an email address, chosen password, and the Observer Pairing Code.
You can connect additional students by visiting Account, Settings, Observing.

Click here for a tutorial video on how to download the Canvas App and access Canvas from your Android or Apple Phone.
Installing Canvas App on mobile devices

Frequently Asked Questions

How do I reset my Canvas password?
How do I set my Canvas notification preferences?
How do I navigate a Canvas course as a parent?
How do I link a student to my Canvas parent account?

Skyward for Parents

Skyward access for families

Instructions – English
Estimado padre de familia o tutor

Click here for a brief video introduction to Skyward.
Accessing Skyward Online Forms from a mobile device